At earthcycle.store, we are proud of the transformative work we do. We want you to be fully satisfied with your journey toward a zero-waste lifestyle:
- Return Window: You may request a return or exchange for items within 7 days of delivery.
- Eligibility: Items must be in the same condition as received, with all original labels and tags attached.
- Unique Character: As our products are made from recycled or upcycled materials, returns based on slight aesthetic variations—which are inherent to the nature of recycled goods—are not considered defects.
- Damaged/Broken Items: If your order arrives damaged during transit, please contact us within 24 hours of delivery with clear photographic evidence so we can arrange a repair, replacement, or refund.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus shipping fees. Customers are responsible for return shipping costs unless the item is verified as defective.